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Policies
Choice / Opt-Out
Our sites provide users the opportunity to opt-out of receiving communications from us. Users have the option to remove their information and not receive future communications. Please click here to opt-out from our future mailings.
Correct / Update
Our sites give users the option to change and modify information previously provided. Please click here to update your info.
Environmental
We believe that being Eco Friendly is every organization’s responsibility. The following are examples of how we have tried to make a difference. Our offices are painted with non-VOC paint (Volatile organic compounds). We use automatic light switches that turn off as soon as the employees leave their offices. We have instituted paper minimization practices such as rarely using post-it notes, printing only when it is absolutely necessary and using both sides of each sheet of paper. Additionally, we have paperless practices such as sending and receiving faxes electronically and the storage of all customer files electronically on our secure servers. We recycle paper, plastic and other recyclable materials. We do not use disposable utensils, plates, glasses, etc. and when possible, purchase these products in recyclable form.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-477-5363 ext.5409 or support@ecenow.com.
Privacy
This privacy notice discloses the privacy practices for E-Commerce Exchange. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Express any concern you have about our use of your data.

IP address may be used to help identify our customers.
Our sites use cookies to keep track of items in the customers’ shopping cart and the partner they were referred by.
Sales Tax
All items shipped within the state of California are subject to sales tax. Items shipped to most other states are exempt from sales tax. However, sales tax will be added to the order if their shipping address is in one of the states that are not exempt from sales tax.
Shipping
We currently ship items only to physical addresses within the 50 US States. We do not ship to PO boxes, US Territories or other countries. Shipping costs are calculated based on weight of the items and include Shipping, Handling and Processing fees. Customers have the option of selecting FedEx Ground, FedEx Express Saver, FedEx 2nd Day or FedEx Overnight shipping methods.

Most orders are shipped the same day if the order is received before 3.00 PM PST Monday- Friday. The customer will receive an email with a tracking number upon shipment. If there is an unusual delay in shipping we will contact the customer.
Return
Equipment returns or exchanges are generally accepted within 30 days of purchase if received in the original condition with all accessories and original packaging.

Only certain unopened software is eligible for return or exchange within 30 days of purchase.

A 20% restocking fee will be charged on all non defective item returns. The customer is responsible for initiating the return and paying related shipping charges unless there was an error on our part or the product was defective or damaged upon receipt. We recommend using a reliable carrier with tracking information. Refunds are processed net of shipping and restocking fees within one week of product receipt.

The return policy for Intuit QuickBooks Point of Sale powered by Revel Systems is 30 days from the date of shipment. A $99 restocking fee will apply. All hardware units must be in new condition.
Warranty
Most of our equipment is shipped with a manufacturer’s warranty. Most new equipment comes with a 1 year manufacturer’s warranty, refurbished equipment comes with a 3 month manufacturer’s warranty and used equipment has no warranty. However, we will repair or replace any defective product within 30 days of the sale. Most warrantees are handled DIRECTLY through the manufacturer(s) after the return period. For any equipment purchases that include a merchant account or other services we established for the customer, we program and test the equipment on-site to ensure that upon receiving, it is functional and ready for use "out of the box."

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Commerce Technologies Corporation
American Express may require separate approval.
E-Commerce Exchange is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA.
Wells Fargo, N.A. is not affiliated with International accounts.